Voice provider outage

Incident Report for Shasta Health

Resolved

The fix has been implement and calling agents are operational.

Posted Aug 19, 2026 - 12:59 PDT

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2026 - 12:56 PDT

The issue has been identified and a fix is being implemented.

Posted Aug 19, 2026 - 12:30 PDT

Our 3rd party vendor for handling voice calls is experiencing widespread outages. We are working with them to investigate.

Posted Aug 19, 2026 - 11:23 PDT

This incident affected: Calling Agent.